Shipping & Returns
Where do you ship?
We currently ship our products across Canada and the U.S. We typically take 1-3 business days to dispatch orders. Once your order has shipped, you will receive a shipping confirmation with your order tracking details.
How much is shipping?
We currently offer free shipping on orders from Canada and the U.S.
For U.S. orders: please note your order may be subject to customs duties, taxes, brokerage fees and other charges which will be payable by you (the customer). Please consult your local agency for further information as we will not be responsible for any such fees or charges.
What is your return policy?
We offer a 45-day return period. We only accept items that have not been opened or used and are in their original saleable condition with all original packaging intact. We define opened as out of their original folded condition - for bedding, this means the product should not be removed from the fabric bag and unfolded; for towels and throws, this means the ribbon and tags should remain intact. Our bedding is packaged in a fabric bag which allows you to feel the fabric and check the colour without opening the item, and we also offer complimentary fabric swatches which you are welcome to request.
Final Sales: Any items on sale are considered final sale and cannot be exchanged or returned.
Certain terms apply and we reserve the right to refuse a refund based on our evaluation and in any circumstance we see fit.
For example:
- You must return all items from a product bundle or set
- Any gifts or promotional items sent with your order must also be returned unopened, unused, unwashed and in their original condition. To the extent this is not the case, we will deduct the cost of the same from your return
- Only one return request will be allowed per order
- Only one order per customer / household will be covered under our 45-day return policy i.e. subsequent orders will not be eligible and will be evaluated in each instance
All original packaging, tags etc must be returned along with the product(s). For example, our bedding is packaged in a reusable fabric bag, which must be returned.
We will refund you in the original method of payment once returned items are received. We cannot guarantee that we will receive your returned item, so please consider purchasing a tracking service or insurance for your return.
For returned items valued under $750, we charge a $10 processing fee to restock your returned items, which will be deducted from the amount refunded to you. If the value of your returned items is over $750, a restocking fee of 15% of the value of your returned items will be deducted from the amount refunded to you.
You are responsible for the cost of return shipping, and any shipping fees paid at the time of purchase are non-refundable.
U.S. orders may be subject to duties, taxes and additional fees. If applicable, any such charges would be at your expense. Please consult your local agency for further information. We will not be responsible for any such fees or charges associated with your return and if applicable, they will be deducted from the amount refunded to you.
If you receive products that are defective or damaged (or if there are any other errors/issues with your order), you must notify us within 5 days of your order delivery. Your products must be returned to us unused and unwashed to be eligible for a refund. As soon as your return is shipped back to us, we will have a replacement sent out to you.
We are responsible for all shipped goods up until the shipping company demonstrates delivery of goods. Once the shipping company has marked the package as delivered, we are not responsible for lost or stolen packages.
If we approve your return or send you a shipping label, your return must be shipped back to us within 14 days from approval / receipt of your return label.
In order to initiate a return, please email us at hello@shophomebird.com. If your return meets our policy we will provide further details for your return. Items shipped back to us without our approval will not be accepted.
Order cancellations
If you would like to cancel your order, please email us at hello@shophomebird.com immediately. Once your order has shipped we cannot cancel it and you will be subject to our return policies mentioned above. For all orders made through our website, we are charged a fee to process your payment. This fee cannot be recovered by us in the event you cancel your order, so we reserve the right to deduct a fee of upto 3% of your order value from your refund, depending on the amount of your order.
Incorrect shipping details
Please note that we simply ship your order to the address you provide. If you notice an error in your address, please notify us immediately and if your order has not shipped, we may be able to resolve it for you. We are not responsible for lost or misplaced packages if the address details provided are incorrect. For packages that are returned to us as a result of incorrect address details or issues with the carrier contacting you, a reshipping fee will need to be paid for your order to be sent to you or we can cancel your order and deduct the cost of shipping from the amount refunded to you.