Shipping & Returns
Where do you ship?
We currently ship our products across Canada and the U.S. We typically take 1-3 business days to dispatch orders. Once your order has shipped, you will receive a shipping confirmation with your order tracking details.
How much is shipping?
We currently offer free shipping on orders from Canada and the U.S.
For U.S. orders:
- Orders under USD$800 ship duty and tax free
- Orders over USD$800 may be subject to additional duties, taxes and fees. Any such fees will be your responsibility. Please consult your local agency for further information as we will not be responsible for any such fees or charges
What is your return policy?
We stand behind all of our products and want you to be happy with your purchase, which is why we offer a 45-day return period. All returned items must be unused / unwashed and in original saleable condition with all original packaging intact, to be eligible for a refund.
Please note: Any items marked as "sale" are considered final sale and cannot be exchanged or returned.
Certain terms apply and we reserve the right to refuse a refund based on our evaluation and in any circumstance we see fit.
- You must return all items from a product bundle or set
- Any gifts or promotional items sent with your order must also be returned unused, unwashed and in their original condition. To the extent they are used, we will deduct the cost of the same from your return
- Only one return request will be allowed per order
- Only one order per customer / household will be covered under our 45-day return policy i.e. subsequent orders will not be eligible and will be evaluated in each instance
All original packaging, tags etc must be returned along with the product(s). For example, our bedding is packaged in a reusable fabric bag, which must be returned.
We will refund you in the original method of payment once returned items are received. We cannot guarantee that we will receive your returned item, so please consider purchasing a tracking service or insurance for your return.
We charge a $10 processing fee to restock all returns, which will be deducted from the amount refunded to you. You are responsible for the cost of return shipping, and any shipping fees paid at the time of purchase are non-refundable.
U.S. orders may be subject to duties, taxes and additional fees. If applicable, any such charges would be at your expense. Please consult your local agency for further information. We will not be responsible for any such fees or charges associated with your return and if applicable, they will be deducted from the amount refunded to you.
If you receive products that are defective or damaged (or if there are any other errors with your order), you must notify us within 5 days of your order delivery. Your products must be returned to us unused and unwashed to be eligible for a refund. As soon as your return is shipped back to us, we will have a replacement sent out to you.
If we send you a shipping label, your return must be shipped back to us within 7 days of your receipt of the label.
In order to initiate a return, please email us at firstname.lastname@example.org.
If you would like to cancel your order, please email us at email@example.com immediately. Once your order has shipped we cannot cancel it and you will be subject to our return policies mentioned above. For all orders made through our website, we are charged a fee to process your payment. This fee cannot be recovered by us in the event you cancel your order, so we reserve the right to deduct a nominal fee from your refund depending on the amount of your order.